What forms of payment do you accept?

IBSpot accepts all major credit cards: Visa, MasterCard, and American Express. For In Store and Phone Orders payment we accept Visa, MasterCard, American Express, Discover, Amazon Pay and PayPal.


I returned my item, when can I expect my refund to be processed?

We make every effort to expedite the processing of your refund or exchange. Once we receive your package, please allow 5 - 7 business days for your refund or exchange request to be processed.


Do you accept international orders?

We currently ship to around 20 countries. Select your destination country from the International Shipping dropdown, located on the IBSpot Cart page. Free ground shipping is not valid on international shipments.


Can I return an item that I am not satisfied with?

If you are not completely satisfied with your order, you may return the merchandise in its original condition with all packaging to IBSpot warehouse via an insured, traceable shipping service within 30 days from the receipt of your order. 


How can I change or cancel my order?

After you have clicked "Purchase" your order begins to process and we are unable to cancel or make changes to your order. Please contact our customer service department at support@ibspot.co.uk for further assistance with this issue.


How can I check my order status?

You can check your order status by logging into your account and checking your order status. If you did not log into an account or create one, we would be more than happy to update you. You can reach us via Chat, Email or by giving our customer service department a call.

Once shipped; you will receive an email from us confirming that your order has been shipped along with your tracking number.


Do you have an In-Store Pick Up option?

We are sorry but no option for it. 


How can I check my Gift Card Balance?

Please give e-mail to us (support@ibspot.co.uk) for assistance.


Can I use my Electronic Gift Card at your store?

Sorry; our Electronic Gift Cards can only be redeemed on our website


I'm looking for an item but I can't find it on your website, how can I confirm if you carry it?

We would be more than happy to check our inventory for that item for you; we do carry more items in our store than we have displayed on our website. If we do not have the item available, we may be able to order the item in for you directly from the Manufacturer. Please contact our customer service department for more information.


Shipping Info

I just placed an order, when will it ship?

Most of orders we will ship within 24 hours, it depends on your ship method, if you have any questions, feel free to email us.

How long is the shipping time?
We have different ship options:
Expedited Shipping (2-7 Days)
Standard Shipping (5-12 Days)
Free Shipping (10-15 Days)

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.


Will I receive a tracking number?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.


Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@ibspot.co.uk. All you need to do is send us an email with the subject line "CANCEL".

I have entered an incorrect address!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@ibspot.com. If the address is wrong, we can correct this within 24 hours.

My item arrived damaged.

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us (support@ibspot.co.uk) with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I have a question that wasn't answered, can you please help? 

If we still haven't managed to answer your question please feel free to contact us (support@ibspot.co.uk) and we will do our best to reply within 24 hours.